Track Your Order

Enter your order number and the email address used at checkout. We’ll pull up the current tracking status and carrier link.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Where to find your order number

Your order number is in the confirmation email we sent after you checked out. It usually looks like #12345 or CA-12345. Already logged in? Find every past order on the My Account → Orders page.

What the tracking statuses mean

  • Processing — payment received, your order is being picked and packed in our warehouse. Usually moves to ‘Shipped’ within a few business hours.
  • Shipped — the carrier has the package. You should also have a tracking-number email — check spam if not.
  • In Transit — moving through the carrier network. Updates typically every 12–24 hours.
  • Out for Delivery — on the truck for delivery today.
  • Delivered — carrier confirmed delivery to the address on file.
  • On Hold — usually a payment review or an address verification. Check your email for a message from us.

Tracking hasn’t updated in a few days?

Canada Post and Purolator both update tracking in batches — sometimes a package sits between scans for 24–48 hours, especially over weekends. If tracking hasn’t moved in more than 14 business days, contact us and we’ll open a carrier investigation. See our Shipping Policy for full detail on delivery problems and our Refund Policy for lost-package coverage.

Need help with your order?

Email sales@canadiansanabolics.com with your order number. We respond within a few business hours.